Customer Service
How Can We Help You?
We offer secure and flexible payment options for a smooth purchasing experience.
• All major debit and credit cards are accepted
• Bank transfer available for trade and bulk orders
• Invoices provided for every purchase
• Payments are processed safely through encrypted systems
If you need assistance with billing, our support team is ready to help.
We deliver flooring quickly and efficiently across the UK.
• Standard delivery typically arrives within 2–7 working days
• Delivery time may vary based on stock and postcode
• Scheduled delivery available on request
• Pallet deliveries for large orders ensure safe transport
You will receive updates once your order has been dispatched.
If something isn’t right, we’re here to support you.
• Unused, unopened boxes may be eligible for return
• Returns must be requested within the agreed time window
• Refunds are processed once items are inspected and approved
If you have ordered too much or need guidance, contact us and we will handle the process for you.
Our products are sourced from trusted manufacturers to ensure long-lasting quality.
• Made with responsibly sourced materials
• Designed for durability, stability and everyday use
• Suitable for modern homes and high-traffic areas
We maintain high standards so your floor performs beautifully for years.
With the right maintenance, your floor stays stunning for a long time.
• Sweep or vacuum regularly to remove dust and grit
• Use wood-safe cleaners and avoid excess water
• Apply maintenance oil when needed to refresh appearance
• Use felt pads under furniture to prevent scratches
Proper care keeps your floor looking new, warm and elegant.
