Frequently Asked Questions

We generally recommend installing kitchen units first, then fitting the flooring around them. This helps avoid trapping the floor beneath heavy cabinetry and allows correct expansion gaps.

Homes & Floors does not currently provide in-house fitting, but we can recommend trusted independent installers and advise on product-specific fitting guidance.

Yes. Samples can be ordered directly from our product pages. We recommend checking them in natural light before placing a full order.

Yes. As a guide, allow around 5-7% extra for straight plank layouts and 10-12% for herringbone or more complex cuts.

Measure length x width in metres to calculate square metres, then add your waste allowance. For irregular spaces, split the room into smaller sections first.

Often yes, especially with SPC, LVT or laminate over an existing hard surface, provided the subfloor is flat, dry and stable.

Delivery times depend on the product, stock location and postcode. Estimated windows are normally shown at checkout or confirmed after ordering.

If your order has not yet shipped, we can often combine extra items. Please contact us quickly so we can check dispatch status.

Usually yes, provided the order has not already been dispatched. Please contact us as early as possible.

You can usually cancel before dispatch. Once shipped, the applicable returns policy and courier charges may apply.

Unopened items may be returned within the stated period, subject to our returns terms. Made-to-order or cut items may be excluded.

Yes. Where available, tracking details are sent once your order has been dispatched.

SPC is a rigid-core vinyl flooring made from a stone-polymer composite, known for durability, stability and strong everyday performance.

LVT is a premium vinyl flooring designed to replicate wood or stone while offering a softer underfoot feel. It is available in click and glue-down options.

Laminate is a durable board-based flooring with a decorative surface layer, making it practical for bedrooms, living spaces and many everyday interiors.

Engineered wood combines a real wood top layer with a stable multi-layer core, giving natural timber appearance with improved dimensional stability.

Click flooring uses interlocking edges so boards can be joined without adhesive, allowing quicker and cleaner installation in many spaces.

Glue-down flooring is fixed directly to the subfloor, creating a stable and secure finished result.

Sweep regularly and mop with a laminate-safe cleaner using only a lightly damp mop. Avoid excess water and steam unless the product specifically allows it.

Remove dust and grit often, then mop with a pH-neutral cleaner. Avoid harsh chemicals and abrasive products.

Use a wood-safe cleaner and a slightly damp mop only. Avoid over-wetting or allowing moisture to sit on the floor.

Yes. Robot vacuums are suitable for many hard floors, provided rollers and wheels are kept clean and grit is not dragged across the surface.

Use doormats, remove grit frequently, lift rather than drag heavy furniture and fit felt glides where possible.

Herringbone requires an accurate starting line, careful layout and a very level subfloor. Professional installation is often recommended.

Contact us before you begin and we will help you choose the right flooring type, installation method and prep approach for your project.

Many flooring products benefit from acclimatisation. As a guide, allow the material to rest in the room for 24-48 hours before fitting unless the manufacturer states otherwise.