Delivery & Returns Everything you need to know about delivery options, premium postcode charges, pallet access, cancellations, returns and damaged or defective goods. Clear delivery guidance for samples, single boxes and palletised flooring orders. All samples are delivered via Royal Mail or by a parcel delivery service and are charged at £1.00 per cut. Single box orders may be delivered by parcel courier. All orders of 2 boxes and above are palletised and delivered via a third-party pallet courier. Standard pallet delivery is usually 48-72 hours on working days only. Delivery prices and availability may vary for premium postcodes and for some products depending on the logistics company. Deliveries to Europe are available by quote. All prices include VAT. Pallet delivery is charged from £60.00 unless a product-specific band or premium postcode surcharge applies. These surcharges are charged in conjunction with the standard pallet charge unless a product-specific table below applies. The following postcode bands are used for pallet delivery charges and return/collection guidance where applicable. Final price and availability can vary by product and logistics partner. All pallet deliveries are kerbside by truck. Please make sure vehicles have access to the delivery point. If there are any restrictions, you must inform us at the time of order. Please contact us with your order number and clear photos so we can review the issue with the courier or warehouse. Prices and availability for delivery may vary for some products to premium postcodes depending on the logistics company. Deliveries to Europe are available. Please contact us for a quote. Once orders have been paid and are made ready for despatch and the client decides to cancel the order, the client shall be liable for all costs incurred up to that point. This may include, but is not limited to, restocking fees where they apply, pallet courier or other postal service costs etc. If the client wishes to return an order in part or in full where the goods are not damaged or defective, they shall be liable for all courier costs and a 25% restocking fee. Special orders cannot be cancelled or returned once produced by manufacturer. This includes bespoke floors or tiles ordered from factories. Please enquire for lead times. It is the responsibility of the client to check the goods are correct before signing for them. Signing for them is considered acceptance of them. However, Homes & Floors understand that the condition of all damaged and/or defective goods cannot be determined from a cursory inspection. Consequently, we have outlined the T&C’s in this eventuality below: Quick guidance around returns, delivery timing, access, tracking and what to do after your order arrives. Contact us with your order number, photos and a short description. We will review the situation and advise on the next step. Once an order has been paid and made ready for despatch, the client is liable for costs incurred up to that point, including courier costs and restocking fees where they apply. For returns where goods are not damaged or defective, the client is liable for courier costs and a 25% restocking fee. Refunds are processed only after warehouse inspection and may take up to 7 days after receipt of the goods. You will receive confirmation once your order is booked with our delivery partner. Next-day or 1-2 working day delivery is available on selected products, subject to postcode and availability. Check the goods before signing where possible. Any damage or defect should be reported within 7 days, and photographic or video evidence may be required. Still have questions? Our team is here to help with delivery, returns, access checks or postcode quotes.
Delivery & Returns Information
How delivery works
Samples and small orders
Pallet delivery for 2 boxes and above
Premium postcode checks
Delivery options & pricing
Delivery type Applies to Price / note Samples Cut samples sent by Royal Mail or parcel delivery service £1.00 per cut Single box orders Small orders where suitable May be delivered by parcel courier Pallet orders 2 boxes and above Palletised third-party courier, usually 48-72 working hours Standard pallet charge Most postcodes £60.00 inc VAT Premium postcode surcharges
Postcode area Surcharge per pallet space DG, KA1-26, KA29+, KY £25.00 inc VAT DD £35.00 inc VAT AB, BT, IV1-40, KW1-14, PH, PO30-41 £75.00 inc VAT GY, HS, IM, IV41+, JE, KA27-28, KW15-17, PA20+, ZE £125.00 inc VAT Postcode pallet delivery charge guide
Type 1 - Wood flooring, SPC and porcelain tiles
Zone Postcodes Cost Zone 1 AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA1-19, PE, PL, PO1-29, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO £60 Zone 2 DG, KA1-26, KA29+, KY £85 Zone 3 DD £95 Zone 4 AB, BT, IV1-40, KW1-14, PH, PO30-41 £135 Zone 5 GY, HS, IM, IV41+, JE, KA27-28, KW15-17, PA20+, ZE £185 Type 2 - Laminate and gluedown LVT
Zone Postcodes Cost Zone 1 AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA1-19, PE, PL, PO1-29, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO £35 Zone 2 DG, KA1-26, KA29+, KY £85 Zone 3 DD £95 Zone 4 AB, BT, IV1-40, KW1-14, PH, PO30-41 £135 Zone 5 GY, HS, IM, IV41+, JE, KA27-28, KW15-17, PA20+, ZE £185 Type 3 - Wall panels and worktops
Zone Postcodes Cost Zone 1 AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO1-29, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO £60 Not covered AB, BT, DD, DG, DT, EH, EX, FK, G, GY, HS, KA, KW, KY, IM, IV, JE, ML, PA, PH, PL, PO30-41, TD, TQ, TR Not available Kerbside pallet delivery access
On the day of delivery
Before signing
If something looks wrong
Need a delivery quote?
Returns, cancellations and refunds
Damaged and/or defective goods
Delivery & returns FAQs
Special orders cannot be returned or cancelled once despatched from the manufacturer. Lead times vary, so please enquire before placing your order.
If access is difficult and we are not informed in advance, redelivery or failed-delivery fees may apply.
For non-damaged or non-defective returns, courier costs and the 25% restocking fee are the responsibility of the client.
