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Terms & Conditions

The following terms apply to purchases, sample requests, deliveries, returns and related services provided by Homes & Floors.

Terms

Terms & Conditions

These terms apply to all purchases, sample requests, deliveries, collections, returns and related services supplied by Homes & Floors. By placing an order, the client confirms acceptance of these terms.

The Company

Homes and Floors Ltd is a registered company in England and Wales.

Description of Goods

Product images are typically actual or digitalised photos, although some stock photos may show products from previous batches. Batch variation may occur, especially with real wood flooring. We strongly recommend ordering samples before a full order.

Product specifications such as pack sizes may change due to stock changes. Clients should seek full clarity on relevant details before ordering.

Pricing

Prices are shown per sqm in pounds sterling and are inclusive of VAT unless otherwise stated. Trade and wholesale prices are shown ex VAT. Delivery costs are not included unless clearly stated.

  • Mispricing or defunct adverts may occasionally remain visible.
  • Confirm final product and pricing details before completing your order.
  • Special offers cannot be combined unless stated otherwise.

Ordering

You can purchase directly from the website or contact us for a pro forma invoice. Most products are held in UK warehouses with typical lead times of 2-5 working days, or 24 hours for next day delivery where available.

Payments

Once payment has been made, a contract of sale is created between Homes & Floors and the client. We accept debit / credit card and bank transfer payments.

Delivery

Delivery is carried out by third-party pallet courier companies. Pallet delivery industry standard is kerbside delivery. Drivers are not insured to enter private premises or residences.

  • Economy Delivery: typically 2-5 working days from receipt of payment.
  • Premium Delivery: next working day delivery, where order and payment are completed by 12:00pm.
We recommend receiving goods before booking fitters or installers, as delays caused by circumstances beyond our control may occur.

Inspection of Goods

Clients must check that the correct product and number of boxes have been delivered and that pallets show no obvious visible damage before signing. The floor or tile must be checked before installation.

Cancellations and Return

If an order is prepared for dispatch and the client cancels, costs incurred may apply. Returns that are not damaged or defective are subject to courier costs and a 25% restocking fee.

  • Returns must be notified within 28 days of delivery.
  • Refunds are processed after returned goods are verified.
  • Refunds apply only to goods in resalable condition.

Damaged and/or Defective Goods

Notify Homes & Floors within 7 days of discovering damage or defects. Photographic or video evidence may be required. Claims after installation must be validated by an independent flooring inspector where relevant.