Legal & Privacy Policy

Privacy Policy

This privacy notice explains how Homes & Floors collects and processes your personal data, including when you purchase or request products, browse our site, sign up for newsletters or request marketing materials.

Contact Details

Controller of Data and Data Accuracy

Homes and Floors Limited is the controller and responsible for your personal data. Please inform us of any changes to your personal data during your relationship with us.

Data Collection

Personal data means any information about an individual from which that person can be identified. We may collect Identity Data, Contact Data, Marketing Data and Technical Data such as cookies and analytics data.

Failure to Provide Personal Data

If you do not provide personal data necessary to fulfil a sale or service, we may be unable to complete the contract. Where relevant, we will inform you as early as possible.

Personal Data Collection Methods

• Direct purchases on our webstore
• Interactions via phone, email or post
• Trade account applications
• Account creation
• Newsletter signups
• Marketing material requests

We may also receive personal data from third parties, including analytics tools, cookies and publicly available sources.

Third-Party Connections

Our website may include third-party plug-ins, services or embedded content. Interacting with those features may allow third parties to collect or share data about you.

Using Your Personal Data

We primarily use your personal data to process orders, respond to enquiries and comply with legal or regulatory obligations. You may withdraw marketing consent at any time by contacting us.

Cookies

Cookies help us analyse website traffic and improve your experience. You can accept or refuse cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

Personal Data Disclosure

We may share your data with HMRC and legal authorities, service providers, credit reference agencies where applicable, professional advisers and third parties involved in a business sale, transfer or merger.

Data Security

We use appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way. Access is limited to parties with a legitimate business need.

Data Retention

We retain personal data only as long as necessary, including legal, accounting and reporting requirements. We generally store personal data for a maximum of six years from the last point of service.

Your Legal Rights

You can request access, correction, objection to processing in certain cases, or deletion where legally applicable. We aim to comply with valid requests within one month.